Help · Prescribers
Help for prescribers
If you treat workers' comp or auto patients, HealthLift may contact you about a prescription. Here is why, and how to reach us.
Why we might contact you
HealthLift bills prescriptions for workers’ compensation and auto no-fault claims on behalf of pharmacies. We may contact your office when:
- a payer needs prior authorization or a letter of medical necessity before a prescription can be paid;
- a prescription needs clarification before it can be billed, for example a missing prescriber identifier; or
- an insurer asks for records that support the treatment.
Requests come from trained HealthLift staff. Clinical questions are always handled by a person, and we never ask you to change a prescribing decision.
Prior authorization
When an authorization is needed, we assemble the request from the claim and the payer’s criteria and send it to your office for anything that needs your clinical judgment. You make the clinical call; we handle the paperwork and the follow-up with the payer.
Contact us
- Workers’ compensation: 844.328.2048
- Auto no-fault: 844.569.8876
- Email: helpdesk@health-lift.com. Do not include patient identifiers in email.