Help
How can we help?
The fastest route is the phone: a trained person answers. Pick the line that matches your claim.
Pharmacy help desk · Workers' comp
Pharmacy help desk · Auto no-fault
Claim verification
[NEEDS APPROVAL: help desk hours]
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Pharmacy rejects
A claim rejected at the counter. What to check and when to call.
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Patients
Your prescription was not filled, or you received a bill.
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Prescribers
Why we may contact your office, and prior authorization requests.
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Verify a claim
Send us the claim details we need to verify coverage.
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Redirect a claim to your PBM
For payors: route a claimant's prescriptions to your PBM.
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Contact us
Anything else. A person reads every message.
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Please do not email dates of birth, Social Security numbers or claim numbers to helpdesk@health-lift.com. If we need them, we will ask through a secure route.