Service 3 of 9
Document handling
Mail, fax and uploads turned into indexed records linked to the right claim.
- Payors
- Providers
How it runs
AI-led: 3 of 5 steps
AI + person-led: 1 of 5 steps
Person-led: 1 of 5 steps
- Scans and classifies EOBs, checks, denials and medical records AI
- Splits multi-patient documents and extracts the key fields AI
- Matches each page to its claim and line item AI
- A person previews and QCs each batch before release Person
- Resolves exceptions and uses them to improve the next batch AI + person
Always reserved for a person: Nothing is released until a person has reviewed the batch, and accuracy is held to historical human tolerances.
Who it is for
- TPAs and carriers with a mailroom of bills, EOBs and medical records
- Practices and pharmacies buried in checks, denials and correspondence
- Any team that needs the page behind the number, fast
How it connects
- Payment posting: Checks and EOBs arrive at posting already read and matched.
- Denials & collections: Denial letters open work items with the evidence attached.
- Eligibility & verification: Coverage letters update the claim they belong to.
What gets measured
The numbers we report to you.
Targets are agreed with each client, per task. We report against them, and automation is held to historical human accuracy.
- Turnaround From receipt to an indexed, searchable record.
- Match accuracy Pages attached to the right claim, checked against human QC.
- Exception rate Documents that need a person, and why.
- Traceability Every extracted field linked back to its source page.
Next service: Eligibility & verification →
Talk to us
Talk to us about document handling.
We'll show you how we'd run it: what AI would handle, where your team or ours would decide, and what we'd measure.
Talk to us- Pharmacy help desk · Workers' comp
- 844.328.2048
- Pharmacy help desk · Auto no-fault
- 844.569.8876
- helpdesk@health-lift.com
- Billing address
- PO Box 520190, Salt Lake City, UT 84152