Service 2 of 9
Help desk
Staffed support for pharmacies, practices, adjusters and patients.
- Providers
- Payors
- Patients
How it runs
AI-led: 3 of 5 steps
AI + person-led: 1 of 5 steps
Person-led: 1 of 5 steps
- Routes calls and tickets by line of business and urgency AI
- Surfaces the right procedure for the reject or question in hand AI
- A trained agent owns every conversation Person
- Converts voice notes to text and writes a call summary to the claim AI
- Schedules follow-ups and tracks them to resolution AI + person
Always reserved for a person: Callers always reach a person. AI works in the background, not on the phone.
Who it is for
- Pharmacy technicians resolving a reject while the patient waits
- Adjusters and employers with a question about a bill or a claim
- Injured workers and patients who need to know what happens next
How it connects
- Prior authorization: Authorization rejects start a request straight from the call.
- Eligibility & verification: Coverage questions go to verification with the call notes attached.
- Claims reconciliation: Payment questions reach the team that owns the balance.
What gets measured
The numbers we report to you.
Targets are agreed with each client, per task. We report against them, and automation is held to historical human accuracy.
- Resolution on first contact Calls closed without a callback.
- Time to answer How long a caller waits for a person.
- Follow-up completion Promised callbacks made on time.
- Documentation Calls with a summary written to the claim.
Next service: Document handling →
Talk to us
Talk to us about help desk.
We'll show you how we'd run it: what AI would handle, where your team or ours would decide, and what we'd measure.
Talk to us- Pharmacy help desk · Workers' comp
- 844.328.2048
- Pharmacy help desk · Auto no-fault
- 844.569.8876
- helpdesk@health-lift.com
- Billing address
- PO Box 520190, Salt Lake City, UT 84152